Exchanges & Returns

Returns

Not completely satisfied with your order? And do you want to return your order for a refund? No worries! We have a simple returns policy.

Print and fill in this return form and add it to your return package.

You can return the jewelry up to 7 calendar days after receiving your order. You can only return the item if it is undamaged and unworn. The customer is responsible for the return costs.

Unfortunately, earrings cannot be returned or exchanged for hygienic reasons.

Refund Policy

If you purchased something on CESTHER, but:

  • did not receive the correct products, or
  • did not receive your products within the guaranteed delivery time (45 days), you will receive a full refund from us.

However, we cannot give a full refund under the following circumstances:

  • Your order did not arrive due to factors within your control (for example, you gave us the wrong shipping address).
  • Your order did not arrive due to other circumstances outside of CESTHER’s control (for example, not released by customs or natural disasters).
  • Your order was placed during a sale.